Customer Care Consultant Job Vacancy in Cape Town 2021
|Job Title||BSC Agent: Merchant Administration (Collections)|
|Business Unit||Business Support|
|Location – Branch / Campus||Bellville BSE|
|Location – Province||Western Cape|
|Purpose of the Role||From one banking solution and innovative tech to Sunday and paperless banking, everything we do is to make your life easier and empower you to take control of your money. With more than 800 branches currently serving South Africans, our employee numbers have grown to 13 000 plus and we are still recruiting!
Are you energetic and a self-motivated individual who shares our passion for service? Then we are looking for you!
Purpose of the role:
To minimise bad debt by contacting merchants with outstanding rent, commission or fees; collecting unpaid fees and enabling sales by rehabilitating these merchants.
|Qualifications||National Senior Certificate (Grade 12)
or National Certificate (Vocational)
|Experience||National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience in Collections
|Knowledge and skills||SBL user knowledge
Computer literate, with a sound knowledge of Word and Excel
Pro-active and results driven
Customer service orientation
Numerical and language fluency
Daily report monitoring
Liaison with internal and external clients
|Additional Requirements||Clear criminal and Credit record|
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