Middle Manager Customer Acquisition and Data Management (Distribution-Division) Eskom Vacancies 2021
Position : Middle-Manager-Customer-Acquisition-and-Data-Management(Distribution-Division)Vacancy type: Internal
Task Grade : M17
Area of Speacialization : Accountable for Customer Acquisition and formulating Customer Service Regional Data Strategies, facilitate a Data Maintenance Culture to ensure Data Quality and Integrity in support of CS objectives.
Department : Customer Services
Business Unit : Gauteng Operating Unit
Location : South Africa (Gauteng)
Reference Number : 20171023NM
Closing Date : 10/31/2017
Minimum Requirements
• Qualification(s): B.Eng./B.Com in Marketing
Experience:
• 7 years Customer Service/Marketing
Skills and Competencies
• Ability to create and maintain a customer centric culture
• Project management
• Interpersonal and networking skills
• Initiative
Key Responsibilities
• Customer Acquisition, Data and Contracts management optimisation and strategic guidance
• Plan and develop strategies for the Customer Acquisition, Data and Contracts management operations in the OU
• Customer Acquisition Value Chain implement and integration
• Drive Customer Data and Contracts Programme and Performance management in the OU
• Negotiate and manage Service Level Agreements
• Management of the section, effective and efficient Customer Service