Officer Contact Centre (Channel Coach) Distribution Division- Braamfontein Eskom Vacancy 2021 

By | October 25, 2017

 Officer Contact Centre (Channel Coach) Distribution Division- Braamfontein Eskom Vacancy 2021

Position : Officer Contact Centre (Channel Coach) Distribution Division) BraamfonteinVacancy type: Internal
Task Grade : T12
Area of Speacialization : To provide coaching within the Contact Centre staff and assist them to take actions required in assisting customers on relevant service
Department : Channel Management
Business Unit : Distribution Division-Customer Service
Location : South Africa (Gauteng)
Reference Number : 20171020NM
Closing Date : 11/1/2017
Minimum Requirements
Qualification(s):
• B Degree (Administration/HRD/Communication/Marketing/Commerce
Or
B Tech (Administration/HRD/Communication/Marketing/Commerce
Experience
• 3 years Customer Service/Training environment
Skills and Competencies
• Behavioural
o Integrity
o Honesty
o Trustworthiness
o Professionalism
.
• Leadership
o Team player
o Motivation
o Coaching
o Mentoring
o Development
• Skills
o Interpersonal Skills
o Negotiation skills
o Training and coaching skills
o Problem solving skills
o Analytical skills
o Communication
o Creativity
o Communication skills
o Skills development
o Facilitation
Key Responsibilities
• Establishing and upgrading Contact Centre coaching process and programme
• Assessing employee performance problems and assisting in meeting development goals in line with contact centre objectives
• Ensuring skills transfer and leverage of development opportunities within the centre
• Providing feedback to centre management and stakeholders

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”
See Also : Learnerships : Bursaries : Apprenticeships : Traineeships : and Internships Available Now