Senior Manager Customer Service Operations X4 (Group Customer Service) – Eskom Vacancy

 Senior Manager Customer Service Operations X4 (Group Customer Service) – Eskom Vacancy

Position : Senior Manager Customer Service Operations X4(Group Customer Service)Vacancy type: Executive
Task Grade : E-Band
Area of Speacialization : To lead the delivery service to a predefined customer base, through the provision of value-adding customized products and services while also providing standardized products and service to regulated subsidized customers
Department : Customer Service Operations
Business Unit : Group Customer Services
Location : Various
Reference Number : 5000551406PAT
Closing Date : 10/27/2017
Minimum Requirements
Qualification(s):
• Degree which includes an understanding of Marketing and Customer Service Theory
Experience:
• 10 years related experience in a Customer Service environment.
Skills and Competencies
• Understanding of Eskom’s business and business processes;
• Creative and revenue boosting Marketing skills;
• Ability to work effectively with all levels in the Customer Service business;
• Understanding of process management;
• Sound interpersonal relations;
• Well-developed communication skills;
• Credibility and ability to build commitment for customer satisfaction;
• General management skills.
Key Responsibilities
Key Performance Areas
• Strategy formulation and implementation
• Energy & Network Services Procurement
• Operational Management
• Delighting Customers
• Revenue Management & Credit Control
• Marketing, sales and revenue
• Stakeholder management and communication
• Customer Accounts Management
Functional Outputs/Activities
• Formulating and developing strategy for the Customer Service Operations Function to achieve its business objectives, especially in driving sales volumes;
• Accepts responsibility for procuring Energy and Network Services for the Operating Unit;
• Drives the development and marketing of products and services in the Operating Unit;
• Leads the customer acquisition process;
• Ensure effective implementation of the revenue management cycle and secure our revenues in Municipalities in particular;
• Performs stakeholder relationship management and communication;
• Building and maintain customer relations;
• The management and optimization of the Customer Service Operations Function, including its infrastructure and resources;
• Ensuring our customers are delighted.

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”
See Also : Learnerships : Bursaries : Apprenticeships : Traineeships : and Internships Available Now